Last updated: October 2, 2026
We want you to love your paper. If something isn’t right, we’ll make it right. Here’s how refunds, returns and cancellations work at ADHD Paper.
Damaged, misprinted or wrong items
If your order arrives damaged, has a printing problem, or isn’t what you ordered, email hi@adhdpaper.store within 30 days of delivery with your order number and a quick photo. We’ll send a replacement or refund you, whichever you prefer. You don’t need to send the item back.
Changed your mind?
You can return unused notepads in their original condition within 30 days of delivery for a refund of the item price. Email hi@adhdpaper.store first so we can send you the return details. You’ll cover the return shipping, and original shipping charges aren’t refundable. We can’t accept returns of notepads that have been written on or used.
Pre-orders
Pre-order items ship on or around the date shown on the product page, and your payment is taken when you place the order. You can cancel a pre-order for a full refund any time before it ships. Just email us. If we need to move the ship date, we’ll let you know by email, and you’re welcome to cancel for a full refund.
Cancelling or changing an order
Need to change your address or cancel? Email hi@adhdpaper.store as soon as you can. We can usually help if your order hasn’t shipped yet, but we can’t change an order once it’s on its way.
Lost or delayed packages
If your tracking says delivered but you can’t find your package, or your order hasn’t arrived within 14 days of shipping, email us and we’ll look into it with the carrier and make it right.
How refunds are issued
Refunds go back to your original payment method (for Apple Pay or Google Pay, that’s the card behind the wallet). Once a refund is approved, it usually shows up on your statement within 5 to 10 business days, depending on your bank.
Questions?
Email hi@adhdpaper.store. We usually reply within a couple of days.